Terms of Service

Please read these Terms of Service ("Terms," "Terms of Service," or "Agreement") carefully before using the website located at chickschurchs.digital (the "Website") or any related services operated by Church's Chicken ("Company," "we," "us," or "our"). These Terms govern your access to and use of our Website, online ordering platform, digital services, and any other services we provide in connection with our food and restaurant operations.

1. Acceptance of Terms

By accessing or using our Website at chickschurchs.digital, placing an order, creating an account, subscribing to our newsletter, or otherwise interacting with our digital services, you ("User," "Customer," or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately discontinue use of the Website and all associated services. Your continued use of the Website following any modification to these Terms constitutes your acceptance of the revised Terms.

You represent and warrant that you are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you are using the Website under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Use of this Website by persons under the age of thirteen (13) is strictly prohibited.

These Terms constitute a legally binding agreement between you and Church's Chicken under the laws of the United States and the applicable state in which our operations are conducted. If you are using this Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you individually and the entity you represent.

2. Description of Services

Church's Chicken operates a food service business offering quick-service restaurant meals, including fried chicken, sides, biscuits, beverages, and other food and beverage products. Through our Website at chickschurchs.digital, we offer the following digital services:

• Online Ordering: Customers may place orders for pickup or delivery through our Website or integrated third-party delivery platforms.
• Menu Information: We provide detailed information about our food offerings, nutritional content, allergen disclosures, pricing, and promotional items.
• Account Management: Registered users may create and manage personal accounts to track order history, save preferences, and manage payment methods.
• Loyalty and Rewards Programs: We may offer digital loyalty programs, reward points, coupons, and promotional offers to registered customers.
• Catering Services: Information about bulk ordering and catering options for events and group meals may be available through the Website.
• Customer Support: Users may contact our team for inquiries related to orders, complaints, nutritional questions, or general feedback through digital communication channels.
• Promotional Content: We may distribute newsletters, digital coupons, special offers, and marketing communications to subscribers.
• Location Finder: An interactive tool to help customers find the nearest Church's Chicken restaurant locations, hours of operation, and contact details.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. Not all services may be available in all locations, and menu items, pricing, and promotions may vary by location.

3. User Accounts and Registration

To access certain features of our Website, including online ordering and loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach;
• Ensure that you log out of your account at the end of each session when accessing the Website from a shared or public computer.

We reserve the right to refuse registration, cancel accounts, or remove content at our sole discretion. You may not create multiple accounts, use another user's account without permission, or create an account using false identity information. We will not be liable for any loss or damage arising from your failure to comply with these account security obligations.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them solely for lawful purposes and in a manner consistent with these Terms. You agree not to use the Website or services to engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Violating any applicable federal, state, or local laws or regulations of the United States;
• Impersonating any person or entity, or falsely representing your affiliation with a person or entity;
• Submitting false, misleading, or fraudulent information, including fraudulent orders or payment information;
• Engaging in any conduct that restricts or inhibits any other user's use or enjoyment of the Website;
• Harassing, abusing, threatening, or intimidating other users or our staff;
• Using the Website for any commercial purpose not expressly authorized by us in writing.

4.2 Technical Prohibited Activities

• Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website;
• Using any robot, spider, scraper, data mining tool, or other automated device or program to access, collect data from, or otherwise interact with the Website;
• Reverse engineering, disassembling, decompiling, or otherwise attempting to derive the source code of the Website;
• Uploading or transmitting viruses, malware, spyware, Trojan horses, or any other malicious code;
• Interfering with or disrupting the integrity or performance of the Website or the servers or networks connected to it;
• Circumventing or attempting to circumvent any security measures or authentication features of the Website;
• Using the Website in any manner that could damage, disable, overburden, or impair our servers or networks.

4.3 Content Prohibited Activities

• Posting, transmitting, or distributing any content that is unlawful, defamatory, obscene, pornographic, threatening, abusive, or otherwise objectionable;
• Infringing upon or violating the intellectual property rights of the Company or any third party;
• Collecting or harvesting any personally identifiable information from the Website without authorization;
• Using the Website to transmit unauthorized commercial communications, including spam or unsolicited bulk email.

Violation of these prohibitions may result in immediate termination of your account, restriction of access to the Website, and may subject you to civil or criminal liability under applicable United States law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the CAN-SPAM Act (15 U.S.C. § 7701 et seq.).

5. Online Ordering and Payment Terms

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or reject any order at our sole discretion. An order confirmation sent to your email address does not constitute final acceptance of your order. We will notify you if we are unable to fulfill your order for any reason.

5.2 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices may vary by location and may not include applicable taxes, delivery fees, or service charges. We strive to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

5.3 Payment

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets, and other payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount, including applicable taxes and fees.

5.4 Taxes

You are responsible for all applicable federal, state, and local sales taxes, use taxes, and other taxes or fees associated with your purchase. Applicable taxes will be calculated and disclosed at checkout based on your delivery or pickup location.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you receive an incorrect or unsatisfactory order, please contact us immediately at [email protected]. Refunds or replacements will be evaluated on a case-by-case basis at our sole discretion, in compliance with applicable consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.).

6. Intellectual Property Rights

6.1 Company Ownership

The Website and all of its content, features, and functionality—including but not limited to all text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, photographs, software, and the compilation thereof—are the exclusive property of Church's Chicken or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Church's Chicken name, logo, trademarks, service marks, and trade dress are proprietary marks of the Company. You may not use any of these marks without the prior written permission of Church's Chicken. All other trademarks, product names, and company names or logos referenced on the Website are the property of their respective owners.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes. This license does not include any right to:

• Resell or commercially exploit the Website or its contents;
• Make derivative works or modifications of the Website;
• Download or copy account information for the benefit of another merchant;
• Use data mining, robots, or similar data gathering and extraction tools.

6.3 User-Submitted Content

If you submit, post, or otherwise make available any content to the Website, including reviews, comments, suggestions, feedback, or photographs ("User Content"), you grant Church's Chicken a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, translate, distribute, perform, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to submit such content and that your User Content does not infringe upon any third-party rights.

7. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, MATERIALS, INFORMATION, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

CHURCH'S CHICKEN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES.

NUTRITIONAL INFORMATION, ALLERGEN DATA, AND INGREDIENT LISTS PROVIDED ON THE WEBSITE ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND MAY NOT REFLECT ACTUAL INGREDIENTS OR PREPARATION METHODS AT INDIVIDUAL RESTAURANT LOCATIONS. CUSTOMERS WITH FOOD ALLERGIES OR DIETARY RESTRICTIONS SHOULD VERIFY INFORMATION DIRECTLY WITH THEIR LOCAL RESTAURANT BEFORE ORDERING.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, we limit our warranties to the minimum extent permitted by applicable law.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL CHURCH'S CHICKEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, FRANCHISEES, OR SUPPLIERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE;
• ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHURCH'S CHICKEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO CERTAIN LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

9. Indemnification

You agree to defend, indemnify, and hold harmless Church's Chicken and its parent companies, subsidiaries, affiliates, franchisees, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any User Content you submit or transmit through the Website;
• Your negligent or wrongful conduct;
• Any dispute between you and a third party arising from your use of the Website.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You agree not to settle any matter without the prior written consent of Church's Chicken.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including delivery partners, social media platforms, payment processors, and other service providers. These links are provided for your convenience only and do not imply endorsement by Church's Chicken. We have no control over the content, privacy policies, or practices of any third-party websites and assume no responsibility for them.

Your interactions with third-party websites and services are governed by their respective terms of service and privacy policies. We encourage you to review those policies before engaging with such third parties. We shall not be liable for any damages or losses caused by your reliance on any third-party content, goods, or services.

11. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, available on the Website, which is incorporated into these Terms by reference. By using the Website, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and applicable provisions of the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices relating to consumer data. If you are a California resident, please refer to our Privacy Policy for information about your specific rights under the CCPA/CPRA.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Church's Chicken is headquartered, without regard to any conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded and shall not apply to these Terms.

Subject to the dispute resolution provisions in Section 13 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts located in the applicable jurisdiction of the United States, and you consent to the personal jurisdiction of such courts.

We make no representation that the Website or its services are appropriate, legal, or available for use in locations outside the United States. If you access the Website from outside the United States, you do so at your own risk and are solely responsible for compliance with applicable local laws.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Church's Chicken at [email protected] to describe the nature of the dispute and give us a reasonable opportunity to resolve it informally. We will make good-faith efforts to resolve any dispute within thirty (30) days of receiving your written description of the issue.

13.2 Binding Arbitration

If informal resolution is unsuccessful, and to the extent permitted by applicable law, you and Church's Chicken agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the services—including questions of arbitrability—shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in English and take place in the state where Church's Chicken is headquartered, unless otherwise required by applicable law.

The arbitrator shall have the authority to award any remedy available at law or in equity, but the arbitrator may not award relief that is inconsistent with these Terms or that exceeds the limitations of liability set forth herein. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CHURCH'S CHICKEN EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Any dispute must be brought on an individual basis only and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other proprietary rights. Small claims court actions that are within the scope of that court's jurisdiction are also excepted from the arbitration requirement.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Website or services. Certain provisions of these Terms, including those relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law, shall survive any termination of these Terms.

14.2 Termination by User

You may terminate your account and cease using the Website at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website will immediately cease, though we may retain certain information as required by law or for legitimate business purposes.

14.3 Termination by Company

We reserve the right to suspend, restrict, or terminate your access to the Website and services, with or without notice, and with or without cause, at our sole discretion. Grounds for termination may include, but are not limited to:

• Breach of any provision of these Terms;
• Fraudulent, illegal, or abusive conduct;
• Non-payment or chargebacks;
• Requests by law enforcement or government authorities;
• Discontinuation of the Website or services.

Upon termination, any rights and licenses granted to you under these Terms will immediately terminate. All provisions that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post a notice on the Website's homepage or provide notification through registered account email addresses;
• Where required by law, obtain your affirmative consent before the changes take effect.

Changes to these Terms will become effective immediately upon posting unless otherwise stated. Your continued use of the Website after the effective date of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

If you do not agree to the modified Terms, you must immediately stop using the Website and, if applicable, close your account by contacting us at [email protected].

16. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

If any provision is found to be unenforceable as written, the parties agree that the court or arbitrator should give effect to the parties' intentions as reflected in the provision to the extent possible, and the remaining provisions shall remain fully valid and enforceable.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Church's Chicken with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between the parties relating to the subject matter hereof.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. A waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Church's Chicken. No waiver by Church's Chicken of any breach or default shall be deemed a waiver of any subsequent breach or default of the same or similar nature.

18. Force Majeure

Church's Chicken shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or epidemics, war or terrorism, labor disputes, government actions or regulations, power outages, internet disruptions, cyberattacks, or supply chain disruptions. We will make commercially reasonable efforts to resume performance as soon as practicable under the circumstances.

19. Electronic Communications

By using the Website, you consent to receiving electronic communications from us, including emails, text messages, and notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have created an account or made a purchase, you agree to receive transactional and service-related emails. You may opt out of receiving promotional or marketing communications at any time by following the unsubscribe instructions in any such communication or by contacting us at [email protected]. However, you acknowledge that opting out of marketing communications does not prevent you from receiving transactional or legally required communications.

20. No Agency or Partnership

Nothing in these Terms shall be construed to create any agency, partnership, joint venture, employment, or franchise relationship between you and Church's Chicken. You do not have the authority to make any commitment or incur any liability on behalf of Church's Chicken, and you may not represent yourself as an agent, representative, employee, or partner of Church's Chicken.

21. Accessibility

Church's Chicken is committed to ensuring that our Website is accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and applicable state accessibility laws. If you experience any difficulty accessing the Website or any of its content, please contact us at [email protected] so that we may assist you and continue improving our accessibility features.

22. Contact Information

If you have any questions, concerns, complaints, or comments about these Terms of Service or the Website, please do not hesitate to contact us using the following information:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters, please indicate the nature and urgency of your concern in the subject line of your email communication.

These Terms of Service were last updated on March 26, 2026. Church's Chicken reserves all rights not expressly granted herein.